Frequently Asked Questions

ROAR’s system gives you the ability to cover all areas of your property, including stairwells, rooftops, outdoor spaces, and parking garages.  

With ROAR’s standalone solution, coverage is completely independent of external Wi-Fi and LTE networks. The system was intentionally built to address dead spots so there is no singular point of failure.

With other panic button solutions, you get a one-to-one or one-to-many Bluetooth solution usually requiring a Wi-Fi connection or a single hub or router, which could disrupt communication. ROAR’s Bluetooth mesh technology provides a many-to-many connection, enabling redundancy of communication.  

With our BLE mesh technology, devices are connected to each other in a way that allows for multiple pathways for data to travel from one device to another. This means that if one device is unable to communicate directly with another device, the data can still be routed through other devices in the network to reach its destination. Unlike other BLE solutions that may rely on a single hub or router, this ensures reliability and resiliency because there isn’t a single point of failure that would otherwise disrupt communication. It’s also useful in disaster situations where some devices may be damaged or offline. Learn more about the differences between Bluetooth panic buttons and Bluetooth mesh technology here. 

Yes, depending on how it is built. ROAR’s mesh technology allows communication between multiple devices and removes the need for smartphones, and cellular or Wi-Fi networks that may be prone to dead zones. In our BLE mesh network, each Smart Beacon on the network can communicate with other devices on the network. This means that if one fails or goes offline, the others can still communicate with each other, making the network more resilient and reliable. Additionally, mesh networks can be easily expanded by adding more Smart Beacons, allowing them to grow and adapt to changing needs while increasing the network's redundancy capacity.  

ROAR's BLE mesh technology works independently of your Wi-Fi system. If you would like to leverage your Wi-Fi, we offer a tier that is used in combination with an LTE connection to transfer all your massages from the gateway to the cloud server, ensuring reliability for your staff. 

All your network components report their ‘heartbeat’ to the cloud server multiple times an hour. If one of the components does not respond, a notification is immediately sent to your property. Furthermore, the network is self-healing, and will maintain its integrity using its redundancies, whether it’s the Smart Beacons or Gateway. Our proactive monitoring team will also reach out to help get your network back to 100% health.   

We do not offer two-way voice communication for the following reasons:

1) The possibly of escalating tensions in an assault circumstance thereby causing more harm to the employee.
2) Devices with voice communications tend to be far more fragile and expensive and require staff to remember to charge them every evening.
3) Given that we are providing a life-safety system, we have found that a better solution is offered when focus is not diluted trying to be a "jack-of-all-trades." 

We currently offer email reporting sent daily, weekly, or monthly based on your preference. A web portal is in progress. Until then, customers can reach out to our team anytime and we will provide a report on-demand.

Cost varies based on services selected and size and scope of the facility being covered.  For instance, we suggest covering areas such as stairwells and employee work-areas (linen/janitor closets, service elevator landings, etc.) where history shows employees are at risk.  We would be happy to discuss your specific requirements and provide an accurate estimate of services and costs.