Frequently Asked Questions
Does ROAR provide coverage in secluded areas, e.g. stairwalls?
ROAR’s system gives you the ability to cover all areas of your property, including stairwells, rooftops, outdoor spaces, and parking garages.
How does ROAR work in areas where Wi-Fi or cell coverage is poor or unreliable? Can outdoor areas like parking lots and smoking areas be covered?
With ROAR’s standalone solution, coverage is completely independent of external Wi-Fi and LTE networks. The system was intentionally built to address dead spots so there is no singular point of failure.
Why is your BLE mesh technology better than other panic button solutions?
With other panic button solutions, you get a one-to-one or one-to-many Bluetooth solution usually requiring a Wi-Fi connection or a single hub or router, which could disrupt communication. ROAR’s Bluetooth mesh technology provides a many-to-many connection, enabling redundancy of communication.
With our BLE mesh technology, devices are connected to each other in a way that allows for multiple pathways for data to travel from one device to another. This means that if one device is unable to communicate directly with another device, the data can still be routed through other devices in the network to reach its destination. Unlike other BLE solutions that may rely on a single hub or router, this ensures reliability and resiliency because there isn’t a single point of failure that would otherwise disrupt communication. It’s also useful in disaster situations where some devices may be damaged or offline. Learn more about the differences between Bluetooth panic buttons and Bluetooth mesh technology here.
Is Bluetooth mesh technology reliable?
Yes, depending on how it is built. ROAR’s mesh technology allows communication between multiple devices and removes the need for smartphones, and cellular or Wi-Fi networks that may be prone to dead zones. In our BLE mesh network, each Smart Beacon on the network can communicate with other devices on the network. This means that if one fails or goes offline, the others can still communicate with each other, making the network more resilient and reliable. Additionally, mesh networks can be easily expanded by adding more Smart Beacons, allowing them to grow and adapt to changing needs while increasing the network’s redundancy capacity.
We have Wi-Fi, how would we work with your system?
ROAR’s BLE mesh technology works independently of your Wi-Fi system. If you would like to leverage your Wi-Fi, we offer a tier that is used in combination with an LTE connection to transfer all your messages from the gateway to the cloud server, ensuring reliability for your staff.
Our IT department doesn’t allow integrations with other networks. Can we still use ROAR?
All your network components report their ‘heartbeat’ to the cloud server multiple times an hour. If one of the components does not respond, a notification is immediately sent to your property. Furthermore, the network is self-healing, and will maintain its integrity using its redundancies, whether it’s the Smart Beacons or Gateway. Our proactive monitoring team will also reach out to help get your network back to 100% health.
What type of reporting is available?
We offer a web portal and email reporting sent daily, weekly, or monthly based on your preference.
Is ROAR Emergency Response (911) included?
ROAR’s 911 Panic button service is available as an add-on product to one or all of the devices you purchase in the core solution. This service can be purchased via a static button mounted to one station or via our wearable and dynamic location devices.