Giving employees the tools and resources they need to protect themselves in the workplace is a must in the hotel industry: it helps in raising safety standards, makes the work environment more egalitarian and inclusive, and protects valued members of staff. Research has shown that hotel workers are up to twice as likely to suffer a sexual assault compared to those who work in other industries. This can lead to high levels of hotel staff turnover and increase stress levels for those working in the hospitality industry—particularly for vulnerable groups such as women and/or immigrants that make up a large percentage of the workforce.
Creating a safe work environment is crucial for all businesses, no matter what sector they operate in. Promoting safety in the hotel industry is critical as hotel staff are 40% more likely to be injured on the job than other service workers.
Generally speaking, the task of creating a safe work environment starts with hotel management. Promoting policies and security measures that put staff members first will allow them to carry out their jobs in a safe environment and feel protected when they’re at work. Recognizing staff as key assets and treating them as such can significantly improve the efficacy of your hotel while streamlining operations and improving guest experience.
To help you keep your housekeeping staff, desk personnel and other employees safe, we’ve put together a few of the most essential hotel safety tips that can be easily implemented in any environment.
ROAR for Good is thrilled to announce a new multisite partnership with Gulph Creek Hotels, delivering tour AlwaysOn Staff Safety Platform across three of the chain’s sites to improve staff safety and wellbeing while at work. We have rolled out our technology across three sites so far:
1. Homewood Suites in Eatontown, NJ — 131 rooms
2. Home2Suites in Downington, PA — 115 rooms
3. Fairfield Inn & Suites in Berwyn, PA — 124 rooms
Back in 2016, spurred by first-hand reports from hotel workers in Chicago, the “Hands Off, Pants On” movement was started to protect the 58% of housekeepers who experience sexual harassment from guests on the job. This survey, conducted by UNITE HERE shed light on the scale of the problem facing a workforce of over 7 million women, eventually forcing local and national governments to act and begin legislating greater protection for workers across the industry.
Both hotel managers and employees alike are concerned with the safety of guests—it’s simply part of the job. Within the industry, improving guest experience is often at the top of the to-do list, offering a tangible metric to success and profitability that everyone can work towards. Your guests are your clients, and your hotel should be a safe haven for them anytime they come to stay.