FAQ

Can Athena be used for men, seniors, and children as well? 

We're targeting our messaging to women because of the tragic statistics, but we intentionally made the design unisex so anyone can benefit from it.

When will I receive my Athena device?

We're aiming to ship the first Athena devices so that they arrive by Spring of 2016. As our production devices are ready, we will ship them out on a "first come, first served" basis.

Will Athena be available internationally?

Yes, we believe women all over the world should be able to take part in ROAR's mission to reduce assaults. 

Can Athena contact 911?

We are working toward engineering a solution that allows Athena to initiate a phone call when alarm mode is activated. Our goal is to have this functionality as an option by the time we ship.

What if I activate Athena accidentally? 

We've taken preventative measures to limit accidental triggers. After numerous focus groups and mock-attacks within self-defense classes, we designed Athena with distinctive raised texture to guide your finger to the recessed button in the middle of the device. It must be pressed for 3 seconds to activate the device. 

In addition, once Athena is activated, the user has 10 seconds to deactivate the outgoing alert before contacts are notified.

Is the battery replaceable or rechargeable? 

The battery will be rechargeable. The mobile application will notify the user when it is running low. 

What type of warranty will you offer? 

We appreciate your willingness to invest in us as we move towards production and we will do everything we can to ensure our customers are happy with it. Our development and QA teams are working very hard to minimize potential glitches. And if there are any required updates, we will provide them at no additional cost.

Is Athena water-resistant? 

The Athena device is water-resistant, which means it is rain and splash-proof. 

Is there a monthly fee for the GPS/texting/calling features?

There are no monthly fees that ROAR charges. However, text message and data rates from your wireless provider may apply based on your wireless service plan.

How far away from my smartphone can I be and have it still work?

Athena uses bluetooth low-energy (BLE) to communicate with your phone. Given the uncertainties in each user’s environment, fifty feet is a conservative estimate we’ve been using.

Am I being tracked all the time? 

No, your GPS coordinates will only be sent when you activate Athena - and only to those you designate as your emergency contacts. 

How do you ensure privacy? 

User privacy is of the utmost concern for us. We've secured our infrastructure with powerful encryption so your data is always private and safe. Our system is consistently updated with the latest security patches and our network's firewall is constantly monitored to prevent unwanted visitors. In addition, we do not store or retain your location information other than using it for alert purposes.

What if you are in an area with poor signal or bad data connection? Will this device still function?

There are two aspects to the Athena jewelry: the first is sounding a loud alarm when the button is pressed and held for three seconds. That function will work regardless of your location or mobile phone signal strength. The second is the outreach to your emergency contacts. Athena connects with your mobile phone (via Bluetooth) to send messages with your location to your emergency contacts. If your phone does not have a good wireless provider connection (ie. poor or no signal), then the messages will not be sent. However, our mobile application will retry to establish a connection until you cancel it.

Can I swap out the designs?

ROAR is currently providing three different metal backings - Antique Silver, Timeless Black, & Rose Gold - but we're also working to provide users the option to customize the front of Athena with different styles and colors.

Will my credit card be billed now? 

Yes, we are using the funds from these pre-orders to create the tooling to manufacture Athena. Our goal is to ship the product in May of 2016, and we'll keep you posted on our progress along the way. Should any delays arise, we'll let you know why and what we're doing to address them. 

I have other questions that are not listed - where do I go?

Email us at help@roarforgood.com or call us at 267-587-6271 (267-58-ROAR-1).