FAQ

 

Can Athena be used for men, seniors, and children as well? 

We're targeting our messaging to women because of the tragic statistics, but we intentionally made the design unisex so anyone can benefit from it.

 

Will Athena be available internationally?

Yes, we believe women all over the world should be able to take part in ROAR's mission to reduce assaults. Athena will be functional internationally as long as you have cellular service and a smartphone. Please note customers outside the United States will be responsible for payments that are not included in the purchase price such as taxes, VAT, duties, fees or other items.

 

Can Athena contact 911?

We are working toward engineering a solution that allows Athena to initiate a phone call when alarm mode is activated. More updates on this functionality will be available by Spring of 2017. It will be pushed live via an update through mobile application and it does NOT require a separate Athena purchase.

 

What is SilentROAR?

We know there are occasions when the wearer doesn't want an attacker to know that the device has been triggered. So we engineered SilentROAR, a feature in which alert messages can be sent without the alarm or light being activated. We designed a vibration motor into Athena so when SilentROAR is activated, you will feel Athena vibrate letting you know that your alert message has been sent.

 

What if I activate Athena accidentally? 

We've taken preventative measures to limit accidental triggers. After numerous focus groups and mock-attacks within self-defense classes, we designed Athena with distinctive raised texture to guide your finger to the recessed button in the middle of the device. It must be pressed for 3 seconds to activate the device. 

In addition, once Athena is activated, the user has 10 seconds to deactivate the outgoing alert before contacts are notified.

 

Is the battery replaceable or rechargeable? 

The battery will be rechargeable through a micro-USB connector, so there's no need to fumble around with changing coin cell batteries. Recent tests show that when paired with the phone 24/7, Athena won't need to be recharged for about 2 weeks. The mobile application will notify the user when the battery is running low. 

 

What smartphones are compatible with Athena? 

Athena will be able to pair with iPhones operating on iOS 8 & later as well as Androids 6.01 and up. 

 

Is Athena water-resistant? 

The Athena device is water-resistant, which means it is rain and splash-proof. It is not waterproof and submerging your device in water is not recommended.

 

Is there a monthly fee for the GPS/texting/calling features?

There are currently no monthly fees that ROAR charges. However, text message and data rates from your wireless provider may apply based on your wireless service plan.

 

How far away from my smartphone can I be and have it still work?

Athena uses bluetooth low-energy (BLE) to communicate with your phone. Given the uncertainties in each user’s environment, thirty feet is a conservative estimate we’ve been using.

 

Am I being tracked all the time? 

ROAR will start tracking your precise GPS location only when you activate Athena or initiate a status update within the mobile application. Your location is shared only with ROAR and your trusted contacts and is not made available to third parties. As an added measure of security, the Athena will also randomize its MAC address every 15 minutes to prevent tracking through the use of Bluetooth scanners.

 

How do you ensure privacy? 

User privacy is of the utmost concern for us. We use 256-bit SSL encryption to secure all communications between the ROAR application and our backend. This is the same technology used by banks and government agencies. Our server infrastructure is regularly updated with the latest security updates and protected by a firewall.

 

What if you are in an area with poor signal or bad data connection? Will this device still function?

There are two aspects to the Athena jewelry: the first is sounding a loud alarm when the button is pressed and held for three seconds. That function will work regardless of your location or mobile phone signal strength. The second is the outreach to your emergency contacts. Athena connects with your mobile phone (via Bluetooth) to send messages with your location to your emergency contacts. If your phone does not have a good wireless provider connection (ie. poor or no signal), then the messages will not be sent. However, our mobile application will retry to establish a connection until you cancel it.

 

What is ROAR's warranty policy? 

Athena has a 1-year limited warranty against defects in materials and workmanship. If a defect arises and a valid claim is received within the warranty period, we will either repair Athena at no charge or exchange the product. You can learn more in our Terms and Services page under section 25 "Product Warranty."

 

What is ROAR's refund policy? 

You can request your money back by emailing us at orders@roarforgood.com. Please include the reason why so we can better service others in the future. 

Once we're shipping, we will be accepting refunds within 60 days of your purchase. Athena must be undamaged and in its original packaging and accessories. Contact us at orders@roarforgood.com for a refund form. 

 

What does pre-order mean exactly, and when is my credit card billed? 

For pre-orders, your credit card is billed once you make your purchase as we are using the funds from these pre-orders to finalize the development of Athena. The term "pre-order" is used to describe placing an order for an item which has not yet been released. This allows companies like ours to raise capital for product development and manufacturing. To thank our community for ordering Athena before we ship, we're offering a discount code in our newsletter to early adopters. Our goal is to ship the product early 2017, and we'll keep you posted on our progress along the way. Should any delays arise, we'll let you know why and what we're doing to address them. 

 

What if my address changes? And how do I select the color I want?

Before we begin shipping, we'll be reaching out to verify your color choice (Antique Silver, Timeless Black, or Rose Gold) and ensure we have the correct shipping address for you. Please be sure hi@roarforgood.com and orders@roarforgood.com are in your email contact / safe sender list so that any outreach from us doesn’t get stuck in your email spam filter.

 

I have other questions that are not listed - where do I go?

Email us at help@roarforgood.com or call us at 267-587-6271 (267-58-ROAR-1).


ATHENA STATUS

Where is your manufacturing facility? 

We're engineering the product in our office in Philadelphia while working with our manufacturing partner, Flex, in Milpitas, CA and Wuzhong, China. Flex is one of the world’s top producers of wearable technology products working with brands such as Apple and Fitbit. We’re honored to be partners.

When will you start shipping the pre-orders?

Our goal is to starting shipping pre-orders in late March of 2017, starting with our Indiegogo backers. We’ll be using a phased production approach - starting with building 500 production units - to ensure everything is top-quality. Then we’ll build the next several thousand to get your devices shipped as soon as possible (by June of 2017). When we get closer to the ship date, we will reach out to confirm your address information and color preference(s). And once your shipment is sent, you will be notified via email with your tracking number. Between now and the shipping date, we'll keep you updated regularly on this section and monthly email updates. Please feel free to reach out to us anytime via phone or email. 

What will the ROAR mobile application do?

The ROAR personal safety application will allow community members to quickly connect with emergency contacts and gain an overview of stories dedicated to gender equality and empowerment. Our iPhone mobile application is currently in beta testing. To participate, sign up here. An Android version is currently in development. 

What has impacted our schedule and what's our current plan?

We have been working for more than a year developing Athena and getting it ready for production. However as with any hardware / software product, we may encounter some problems that delay our manufacturing schedule. To help us minimize these risks, we've carefully selected supply chain partners and advisors that are working closely with us through the entire process. We will undoubtedly have surprises on our journey, but we trust that we have the team to overcome the challenges. Our goal is to make the best possible product for you and deliver it between late March and June of 2017.